FAQ

Is Modhelm free?

Yes, one game with all moderation features is free without a time limit. Paid plans add more games, branding, a white label bot and the moderation service. See Pricing.

Is Modhelm made by Roblox or Discord?

No. Modhelm is an independent product and is not affiliated with or endorsed by Roblox Corporation or Discord.

Which languages are supported?

The bot, the portal and all messages support 60 languages. Posts in your channels use the server language, private replies use each member's language.

Do I need HttpService?

No. Modhelm only uses Roblox Open Cloud. HTTP requests in your game can stay off, also for in-game reports.

Do bans still work when Modhelm is offline?

Yes. Bans are stored and enforced by Roblox. Modhelm only sends them.

Can players see the ban reason?

Yes, Roblox shows the reason for the player when they try to join. The internal note is never visible to players.

Does a ban catch alt accounts?

By default yes, using Roblox's own alt account detection. You can switch it off for each ban.

Why can't the bot give the verified role?

The Modhelm role must be above the verified role in your role list. See Permissions.

A player did not get a direct message. Why?

Many members block direct messages from servers. Modhelm then does not try again for a day. Everything is still visible in the portal.

Can I set up Modhelm with a command?

No, setup happens only in the dashboard. API keys and bot tokens never belong in Discord messages.

Can I pay in Discord?

Yes, Pro and White Label can also be bought in Discord with /premium, at the same price.

What happens to my data when I cancel?

Your data stays. You can export it or delete it in the dashboard at any time.